In addition to complete business systems, Planet Telecommunications carry a wide range of devices and options which will help make your telephone system easier to use, as well as provide more informative services for your customers. Some of these include:

Platinum MP - 3000 Advertising on Hold.

Are you breaking the law by playing music whilst your customer is on hold?

If your telephone system has a facility allowing callers to listen to music while they are “on hold” then you need to make sure that licences from APRA and PPCA have been obtained. You need licences from both organisations because both music and sound recordings are being “communicated to the public” via the telephone system. It does not matter whether the source of the music is the radio, TV or a recording. Before March 2001, Telstra and other telecommunications carriers were responsible for paying licence fees for music on hold, but because of a change in the law, individuals and businesses who operate a telephone system with a music-on-hold facility are now responsible for getting the licences.

(Australian Copyright Council May 2008 see Music copyright.pdf, Music-In-Your-Business.pdf, GMH_MusiconHold.pdf

The MP 3000 is an inexpensive option to provide your customers with information whilst they wait and not break the law!. Why not use the time your clients are on hold to inform them of any special products or services which may be of interest to them. The MP 3000 is a solid state memory device for messages on hold. The main advantage of the unit is your staff record the message. Rather than have to pay hundreds of dollars whenever you need to re-record your message you can simply do it yourself – every month, every week or even every day. And the beauty of the system is you only pay a once-off hardware cost.

Conference Handsets
With the cost of travel as it is, many companies now use high quality telephone conferencing handsets for meetings with regional or interstate offices. Boardroom conference units make this an inexpensive option. Ask us about the full range of both corded and fully portable units

Telephone Headsets.
For users who spend a lot of time on the phone, headsets are a viable alternative. Both corded and cordless units are available, with over-the-head or over-the-ear options. We are authorised suppliers of the Plantronics range of wireless headsets. With our partner, Polaris, we offer comprehensive after sales service.

Auto answering attachments and Bluetooth compatible systems mean the user can choose the right headset for the right application.